Unparalleled Tiffin Delivery System
Discover the error-free network of mostly illiterate men and their ingenious delivery system for home-cooked meals from homes to offices. Amazing Fortune 500 companies and just about everyone that finds out about them alike!
Everything about the dabbawalas is intriguing, from the Mumbai officer who loves his hot home cooked meal, to the homemaker who cooks the hot meal and sends it off to a Dabbawala who colour codes it, boards a local train and delivers it hot on time!
There are no electronic equipment and no break in the chain. The Dabbawala has a strict code of conduct and this can be seen in how error-free their system is - a jaw-dropping 1 error in 16 million deliveries. 400,000 tiffin boxes are delivered daily to 200,000 customers and they have been doing it for 122 years! Can it get any more amazing? Yes it can...
The dabbawalas dole out sound bites that corporate firms listen to in rapt attention like this one for example - ‘Work is worship, food is god. We deliver come what may; the customer will never go hungry’ !!!